Frequently Asked Questions
Frequently Asked Questions
How can I make payments?
- You can make a fast, secure payment online anytime at SageSure.com/pay.
- Your insurance representative can accept your payment over the phone or in person.
- You can mail a check to either:
- Standard payment
SageSure Insurance Managers
P.O. Box 896671
Charlotte, NC 28289-6671 - Overnight payments
BB&T
Attn: Lockbox # – 896671
5130 Parkway Plaza Blvd
Charlotte, NC 28217-1964
- Standard payment
What is MySageSure?
MySageSure.com is SageSure’s online customer care center, where you can make payments, access policy documents, report a claim and more.
Why should I register for a MySageSure account?
In addition to making fast and secure online payments, registering for a MySageSure account will provide you with on-demand access to your policy documents, billing history and more.
How do I register for MySageSure?
To create an account, all you need is your policy number, property zip code and email address. Visit the MySageSure registration page, enter your policy number and property zip code. Next, enter your name and email address, then create a password. Once you register, all that’s left to do is verify your account by clicking the link sent to your email address.
How do I verify my account? What if I can’t find my verification email?
To verify your account, simply click the verification link in the email from no-reply@SageSure.com. If you can’t locate the verification email, click here to resend it.
How do I reset my password?
Request a password reset here: Reset My Password. You’ll receive an email with a secure link to reset your password.
Who is SageSure?
SageSure is the largest residential property insurance managing general underwriter (MGU) in the United States, pioneering the ways people protect their American Dream. A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products and exceptional customer experiences. Today, we serve more than 500,000 policyholders and provide home, flood and commercial coverage in 14 states.
From minor setbacks to major losses, our role is to make sure agents and brokers have access to dependable insurance options for policyholders like you in challenging insurance markets.
As the third-party administrator of your insurance policy, we provide all coverage, billing, and claims support for you and your agent.
Is SageSure available in my state?
See if SageSure is available where you live by checking our products page.
How do I purchase a policy from SageSure?
You can purchase a homeowners policy from one of our many enrolled insurance agents. To find an enrolled agent near you, use our Agent Locator.
How can I access my policy documents?
Create an account at www.MySageSure.com to access your policy and download policy documents anytime. You may also contact your insurance representative for more information about your policy.
How do I report a claim?
We’re ready 24/7 to assist you.
The fastest way to file a claim is online at SageSure.com/claims . You’ll be prompted to log in to your MySageSure account or create one with your policy number and zip code. Claims can also be reported by calling 866-311-7243.
MySageSure gives policyholders the ability to track the status of their claim. Currently, policyholders with Acceptance, Elevate, Harco, Occidental, SafePort, SURE, SureChoice, TransGuard, and Wilshire policies can view the progress of their claim in MySageSure.
What if I have other questions?
If you have questions about your coverage, you should consult with your insurance representative. If you would like to request a change to your policy, you can contact SageSure Customer Care toll-free at (800) 481-0661.